Shipping & Returns

Domestic Shipping

Crown DIY offer weight-based delivery in order for you to get the best prices. Our delivery charges are based on the weight of the item and its size.

Under 100g – 99p

Under 1KG – £2.79

1KG – 2KG – £3.99

2KG – 10KG – £6.49

10KG – 15KG – £8.99

15KG+ – (Large deliveries such as radiators, baths, showers, boilers) – £24.99

All orders over £499.99 will receive free shipping.

These charges are for deliveries to mainland UK only, any orders requiring shipping to other parts of the UK, including Northern Ireland and some areas of Scotland, will be subject to a delivery surcharge regardless of the value of the order. This surcharge is dependent on the shipping address.

Unless you tell us you wish to collect the goods or if you’re within range of our delivery van (all other deliveries out of range are subcontracted to a third-party delivery company), we shall endeavour to deliver the goods ordered, as soon as reasonably practical. We shall notify you by e-mail when your goods have been despatched and keep you updated throughout.

Other Key Information

All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.

We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.

We are not able to process orders or deliver on UK Bank Holidays and Sundays. All orders will be delivered to a single address.

All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

Back Orders: If for any reason we are unable to fulfil your order in full or in part we shall deem this as a back-order item and inform you by e-mail for your further instructions. You shall, in any case, have the option to cancel your order if you would rather not wait.

Once you have received the goods and Crown DIY ltd. has received full payment for the goods the buyer shall become the owner of the goods.

Returns and Refunds

In the event that goods are to be returned back to our premises, you must obtain a returns number by contacting us by phone or by emailing: [email protected]

Please note that NO refund will be made unless an official returns number is obtained from Crown DIY ltd. This number must be clearly stated on the exterior of the parcel in which the goods are returned.

Cancellation Rights

You can cancel any online order and receive a full refund (including standard delivery charges) by emailing [email protected](including the order number, postcode and telephone number) at any time before the product is dispatched.

Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of Products please see below.

How to Return a Product

If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost.

If you are returning any item(s), which were sent according to your order and is NOT faulty or damaged then Crown DIY requires that the item is returned back to us in a re-saleable condition. You (the buyer) shall meet the cost and risk of returning the item(s) back to our premises. Crown DIY ltd. shall make a restocking charge of 10% of the original value of the item(s) being returned and retain the shipping charge incurred to send the goods out.

The above shall be carried out unless we are advised that you wish to receive replacement goods for the faulty or damaged returns.

Faulty or Damaged Products

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 14 days of it being delivered to you.

You may return any item(s), delivered to you within 14 days of receipt if they are faulty or damaged, in their original packing. Crown DIY requires that you (the buyer) shall meet the cost and risk of returning the item(s) to us, which we shall reimburse once we have received the item(s) back at our premises.

If you have any questions regarding our returns policy, please do not hesitate to contact us.